Our Privacy Policy

Introduction

We care about privacy.

We are committed to protecting the privacy of all personal information obtained from you during any visits to the NV Play website (nvplay.com) or the use of our software.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you choose to provide to us, will be processed. We encourage you to review this policy carefully.

Who are we?

This website and related software is operated by NV Play Limited, a registered company in New Zealand (Company Number: 6612116). NV Play Limited is also the data controller for nvplay.com.

What information do we collect?

Log data

When you visit our website or use our software, our servers may automatically log the standard data provided by your web browser or internet provider. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We will treat this information as personal information.

Device data

We may also collect data about the device you’re using to access our website or use our software. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

In the process of providing you a service, we may ask you for personal information in order to enable us to do so. This information could include personal information such as your:

• Name
• Email address
• Social media profiles
• Date of birth
• Phone/mobile number
• Home/Mailing address
• Work address
• Payment information

Cookies

We use “cookies” to help improve your experience of this website and our software. These cookies may collect information about you and your activity across our site. A cookie is a small piece of data that our website or software stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us delivery you a better service based on preferences you have specified.

This section covers the use of cookies between your device and our website and software. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from our domains, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by our website or software are normally referred to as “first-party cookies”, and typically only track your activity on this particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website and software, which cannot operate without these cookies.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We do not currently use targeting/advertising cookies on our site but may do in the future.

Third-party cookies on our site

We may employ third-party companies and individuals on our websites—for example, analytics providers and payment providers. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by our cookie policy.

Our third-party privacy promise

We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies

If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.

If you browse websites from multiple devices, you may need to update your settings on each individual device.

Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit

Do Not Track

Please note that we do not alter our website or software’s collection and use practices when we see a Do Not Track signal from your browser.

How do we use personal information?

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

• to enable us to provide you the full benefit of our website or software as we have contracted to;
• to enable you to customise or personalise your experience of our website or software;
• to enable you to access and use our website, associated applications and associated social media platforms;
• for account setup and administration;
• to contact and communicate with you;
• for internal research and development purposes;
• for data aggregation and statistical modelling;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
• for advertising and marketing, including to send you promotional information about our products and services that you have explicitly opted into receiving; and
• to comply with our legal obligations and resolve any disputes that we may have.

What legal basis do we have for processing your personal data?

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so. These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

• it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
• it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
• you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
• we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).

When do we share personal data?

In relation to any personal information we may collect during your use of this website, we:

• will not disclose personal information we collect from you through our website other than as set out in this privacy policy or as otherwise agreed with you;
• may disclose information about you, including your personal information, to our employees, contractors and affiliates (which means any person or other entity which directly or indirectly controls, is controlled by or is under common control with us) for the purposes set out in the above paragraph;
• may disclose information about you, including your personal information, to our contractors and suppliers to enable them to provide services and products to us in relation to our website or software, including (without limitation) transaction processing services, hosting services, partnering services, marketing services and support services;
• may, in the event of a change in ownership of all or a portion of NV Play Limited, transfer your user information to the new owner so that the Website can continue operations. In this event, all our obligations as outlined in this privacy policy would also pass to the new owners, and your information would remain subject to this privacy policy.
• reserve the right to disclose your personal information when we believe it is appropriate to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Information collected through our website that does not identify users is owned by us and may be disclosed by us. We may share aggregated demographic information about our users with our customers, affiliates, partners and advertisers.

Specifically, we use Google Analytics to help us understand how our customers use our website and software--you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy

Where do we store and process personal data?

The personal information we collect is stored and processed in New Zealand, Australia, the United Kingdom and/or the United States, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

How do we secure personal data?

We use best practice technical and organisational security measures in order to protect the personal information that we may store against accidental or intentional manipulation, loss, destruction and against access by unauthorised persons. Our security procedures are continually enhanced as new technology becomes available.

How long do we keep your personal data for?

We don’t keep personal information for longer than is necessary for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.

Your rights in relation to personal data

Choice and consent

By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability

You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party. In all instances, we will let you know how the request affects your use of our website or products and services.

Correction

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches

We will comply with laws applicable to us in respect of any data breach.

Complaints

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Use of automated decision-making and profiling

We do not use fully automated decision-making processes. In the event that we should use such processes in individual cases in the future, we will if prescribed by law, specifically inform you of this and of your rights in this respect by way of updating this privacy statement.

Linking to other websites or third party content

Our website or software may provide the ability to link to other websites or applications. These websites are not endorsed by us unless explicitly stated, and may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

How to contact us?

Please contact us or our Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.

NV Play Data Protection Officer
Data Protection Officer
privacy@nvplay.com

This policy is effective as of 1 April 2018.