Cricket Product Support Technician

NV Play delivers a range of industry defining cricket technology solutions, including the ECB's Play-Cricket Scorer Pro (PCS Pro) which is widely used across the professional and recreational game across England and Wales.  We work with a broad range of international cricketing organisations and are on a mission to change the game.

We are looking to grow our UK based team and are seeking a number of cricket mad part time Customer Helpdesk or Product Support Technicians to take a hands-on role in supporting our many users across the UK and Ireland this summer.  Occasional support may also be required by our growing userbase within the same time zone.

This is a part-time contract position requiring a minimum commitment to work 5+ hours on both Saturday and Sunday each rostered weekend (10am – 3pm, and occasionally longer if support requests from live matches demands it), with an initial term of April to September 2024. There is a possibility of further opportunities within NV Play for the right candidate, once proven.

This is a fantastic opportunity for the right candidates to join NV Play at an exciting time in our growth journey, delivering hands on support across the game of cricket at an operational level as we look to build on our successes in the region to date.

To be successful in this role, you will have a deep understanding of & experience working with Play-Cricket Scorer Pro (PCS Pro), the wider Play-Cricket platform and broad technical support skills - with a particular focus on video streaming and camera technologies. 

You will work closely with our UK based camera hardware partner, and full training will be provided by our UK Support Manager and New Zealand based product team to bring you up to speed with our wider platform and product suite.

An authentic personality and a deep passion for the game of cricket would be highly advantageous.  Bonus points if you can start tomorrow!

We're looking for someone to ...

• provide weekend matchday support for NV Play's products and platform, primarily assisting our many Play-Cricket users with issues before, during and after play
• troubleshoot incidents and assist with resolving these in the first instance, triaging and collecting information for escalation to the NV Play Support Managers where necessary
• deliver a friendly, helpful and supportive customer experience to our users, who may be experiencing match day stress
• help our customers solve their problems and lift their game

You will have …

• a sound understanding of and experience with Play-Cricket Scorer Pro (PCS Pro) and the wider Play-Cricket platform
• broad technical support skills, with a particular focus on video streaming and camera technologies
• proven real world experience of delivering success in a product support or IT helpdesk role
• a deep passion for and understanding of the sport of cricket
• access to a suitable home workspace, a modern laptop/desktop of suitable specification (medium to high spec), reliable internet and a mobile phone
• a technical, logical thought process and demonstratable problem solving skills
• a high degree of technical adaptability and versatility, with hands-on experience across a range of technologies
• an excellent communication style, both written and in person, and plays well with others
• an exceptionally organised approach to work, life and 'getting sh*t done'
• the capacity to think holistically about the challenge in front of you, within the context of our broader platform offering
• a good sense of humour, a straight-up honest character and a strong desire to succeed

If you proudly classify yourself as a true cricket tragic, and are experienced, professional, positive, motivated and enjoy working in a fast-paced, dynamic industry supporting a world class product, then we want to talk to you.

To apply, please email careers@nvplay.com with an up-to-date CV and a short submission as to why we should consider you for this role.  Applicants must be eligible to work in the United Kingdom.